What are the ways to pay you for your services?

Artmaker has 3 ways to pay. You can write an electronic secure bank draft, or you can use a wire transfer to transfer the money to our account, or you may use Western Union. We accept United States money only.  Foreign accounts must use wire transfer, and must make sure the currency exchange gets it right.

What does it cost to transfer a the domain name (with you,
with InterNIC)?

There is no fee for transferring your domain to us,  from us or InterNIC.
 

Is there any additional charge for data transferred per month, or hits?

We offer large usage allowance for the different hosting plan sizes.  If your site is very busy, we will discuss your options at that time. ALL sites have a transfer monitor in the control panel so you can see where you are compared to what your hosting plan allows.
 

Can you beat the price of a competitor?

This used to say YES,  however,  we have found that our customers deserve better customer support than they can get if the host has to cut prices to get customers. We provide great prices, and superior support.  We will not compromise service to match an inferior hosts price.
 

What is a virtual domain?

A Virtual Domain means having your own domain (http://www.your-name.com)  without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you).
 

What is a Subdomain ?

A subdomain is a web site that is hosted on our domain names, but with your company name also visible.  It  looks like this: www.yourname./pagename

There are NO Internic fees for this, and we now offer any hosting plan size on a sub domain site. The only difference is the look of the URL.
 

What steps do I need to take to set-up a virtual domain at Artmaker Hostinging ?

Simply sign-up with us by filling out a our secure online order form.  We will then assist you in transferring an existing domain or  registering for a new domain to be placed on our servers.
 

What is the time needed to make space on your server available?

Space will be made available the same business day! , Most of the time, within an hour or two!
Once an account is set-up an activation notice will be sent to you via e-mail including your user-ID, password, and your IP address.
 

Who is InterNIC?

The InterNIC is an independent organization responsible for
holding the registration and routing of Internet domain names.
 

Do you offer dial-up Internet access?

No, you will need local Internet access in order to maintain
your website and retrieve e-mail addressed to your site.
 

Does Artmaker Hosting  support Macintosh systems?

Sure. 
You can use the Fetch program to transfer files from your
MAC to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.
 

Who can I contact by phone or e-mail if further questions
come up?

The easiest is to respond to our address: admin 

Are your severs connected 24 hours a day, 7 days a week?
If not, when and why are they disconnected?

Yes.
They are always connected and always monitored. Our server facilities resides in Baltimore, at the Frontier Global Center. It's a high-tech and high security environment, with hospital level cleanliness, with its own uninterrupted power supplies.

What web server do your servers run? (Apache, Netscape, or...?)

 We use Unix servers , and the Latest build of Apache.
 

What do autoresponders do?

An autoresponder is similar to an alias, but it also will send an automatic reply back to the sender.  Each email account you have with us, can have an auto responder used with it !
 

What programs can be used to access e-mail (pine, elm, Netscape mail, etc.)?

All POP clients can be used-- any program which downloads the files from our server onto your computer. 

You can use mail user agents which run on our servers (such as pine), with a special configuration. You can not use IMAP programs.
 

Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the domain name.
 

What is an email alias?

An e-mail alias means if you send mail to webmaster , that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured.
 

Do you have a database system?  Cold Fusion?  mSQL?  Other?

We use MySQL.
 

Do you have FTP and FTP Anonymous access?

Yes, we provide both FTP and FTP Anonymous access.
 

Do you have a limit on the FTP transfer?

No. There is no limit. You can update your pages an unlimited amount of times, at any time you wish.
 

Do you use Netscape's SSL technology?

We use Apache SSL which is several times more secure than Netscape SSL.
 

Can I run two cron tasks to update pages daily?

Yes. Please note: Ask us about cron tasks, as some will use too much of the system resources, and may either cost you extra, or get shut down if the hog the server. We have no problem with small cron jobs, so if you need one to run, please just ask first. 
 

Are your virtual servers able to work with old and text mode browsers such as Lynx, or will users with those browsers not find our index.html when putting in only  ourdomain.com (in other words, are they truly virtual)?

They are truly virtual--you get your very own IP address on the web server. They will work with Lynx.
 

How many client sites are put on each web server? 
Do you move sites to different servers if a given server has a high load? Is this monitored?

We do move clients according to demand. We keep the peak CPU load below 50% on all machines.
 

I would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus?

We support these. You can set your own mime types with your .htaccess file.
 

Does each virtual server have its own log files?

 
 "We already have our own custom web stats apps, so what we really need is the raw log files and not just summaries."

Yes. You have your own log files.
 

Do you provide a CGI-BIN personal directory?

Yes, a CGI-BIN is provided in every site. We also have some system wide cgi scripts you can use, as well as a growing list you can download for your own bin, or links to places that have them.
 

What is CGI access?

CGI scripts (Common Gateway InterFace) are used to provide things like counters,form responses, guest books, and many other things. 

Artmaker Hosting gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our pre installed CGI scripts.
 

Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?

Bourne, Shell, Perl, and Java are all supported and available.
 

How can I manage my e-mail users (add/remove/update).
How can I set-up mail redirection for my users?

To add or delete POP boxes, use Mail Manager

http://yourdomain.com/menu

You redirect by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever address you desire.
 

Do you charge additional fees for hosting a secure web site?

No, Our customers if they wish, can have a completely secure site, using our certificate, or they may install their own at their site. 
 

Do you offer backward compatibility browser detection?

Yes.
 

Can I set up forms for secure transmission?

Yes.
 

Can we set up password protected areas with htaccess?

Yes you can.
 
 May I promote my Artmaker Hosting  web site with bulk email?

 Spamming is in violation of our service agreement.
 There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited email will have their account closed within 24 hours.